Transition to Cloud Solutions & Subscription Licensing Update

FAQ | Ask a Question | A Message from Michelle Hodges

At Ivanti, we are on a mission to develop leading cloud solutions that enable our customers to manage and secure their global environments with confidence. We remain committed to delivering innovative, high-quality, and secure solutions for our customers and partners.

In an effort to ensure our customers are using the latest, most modern technology to solve their IT and security challenges and to simplify doing business with Ivanti and our partners, beginning March 1, 2023, we are making the following changes:

We will only sell our cloud solutions for new customers where we have a viable cloud alternative to on-premises solutions.
We will only offer new customers subscription licensing for on-premises solutions that don't have a cloud alternative.

This evolution in our strategy complements our focus on supporting our customers’ journey to the cloud and SaaS solutions and offers the ease and simplicity of subscription licensing.

As of Dec. 5, 2022, the products included are:

Ivanti Neurons for ITSM on-premises to Ivanti Neurons for ITSM cloud (including Enterprise with HR, Facilities, & PPM)
Ivanti Neurons for ITAM on-premises to Ivanti Neurons for ITAM cloud
Ivanti Neurons for GRC on-premises to Ivanti Neurons for GRC cloud
Ivanti Endpoint Management – Mobile to Ivanti Neurons for MDM or Ivanti Neurons for UEM

We will continue to expand the capabilities of our cloud portfolio with each quarterly release.

Licensing

To further simplify doing business with Ivanti and to advance our licensing model, as is common in our industry and with competitors, we will no longer offer perpetual licensing for new customers.

Beginning March 1, 2023, new customers will only be able to buy cloud or subscription-based solutions from Ivanti and our partners.
Customers who have previously purchased perpetual licensing will be encouraged to move to the cloud or to buy subscription-based licensing; however, existing customers will still be able to purchase perpetual renewals and increase usage (volume license transactions).

Note: New customers are defined as:

Existing Ivanti customers that license a net new product, e.g., a current customer for Ivanti Endpoint Manager that decides to license Ivanti Neurons for ITSM.
Net new customers to Ivanti.

We are proud to have winning cloud solutions and our product team continues to build new and innovative solutions and capabilities that set the entire Ivanti partner ecosystem apart in a crowded market. Our customers depend on us to secure and manage their environments so they can thrive in the Everywhere Workplace. It is up to all of us to help them achieve success with the flexibility and scale that only cloud solutions deliver.

If you have questions around this update, please refer to the FAQs below or submit your question to us using the form at the bottom of this page.

Over the coming months, we will provide you with more detailed information regarding this update, among other things. We will also continue to keep this page up to date for the most recent updates and FAQs.

FREQUENTLY ASKED QUESTIONS

Why is Ivanti changing their licensing program now?

To continue our on-going strategy to help our customers make the transition to cloud or SaaS solutions.

Will partners be able to sell “New” perpetual licenses until March 1, 2023?

Yes, Ivanti will honor all outstanding approved quotes for New Perpetual on-premises sales through February 28, 2023.

If we have a non-governmental customer that requires a perpetual deal, who will need to approve?

Please work with your Ivanti Partner Manager who will guide you through the details.

What will I need to do to quote SaaS solutions moving forward?

Please continue to work with your Ivanti Partner Manager and Ivanti Sales representative as always, regardless of whether or not this is a registered deal.

How will I determine if a customer is “New”?

New customers are defined as:

Existing Ivanti customers that license a net new product, e.g., a current customer for Ivanti Endpoint Manager that decides to license Ivanti Neurons for ITSM.
Net new customers to Ivanti.

As always, check with your Ivanti Partner Manager if you need any further validation.

What is the expectation to move existing customers to SaaS or subscription options?

In all areas where a SaaS equivalent is available, Sellers and Partners are to assess current New Perpetual on-premises license opportunities through February 28, 2023 and beyond, to determine alternative positioning or pull forward close options.

As a partner, can I still create a new perpetual opportunity?

Yes, please continue to follow the deal registration process. Please note that if a deal registration for a new perpetual opportunity is created, it must close by February 28, 2023. Starting March 1, 2023 the quote will need to be updated to follow SaaS and Subscription ROE.

My organization has never sold Ivanti cloud solutions. Are there any terms, permissions, stipulations, that prevents a partner from selling Ivanti cloud solutions?

There are no permissions or stipulations that prevent our partners from selling Ivanti cloud solutions. You’re encouraged to use the many resources available within Advantage Learning to support your cloud selling efforts.

What are the differences between Ivanti Cloud vs Ivanti SaaS?

SaaS is the licensing model for the solution, the cloud is how we deploy the solution.

Will on-prem, perpetual renewals still be allowed post notification period?

Existing customers with perpetual licensing will continue to be able to renew their products for 1- year renewals. No multi-year renewals for perpetual licensing will be allowed, with the exception of EPG products where multi-year renewals will still be allowed.

Can I cross-sell to an existing on-prem, perpetual licensed customer additional on-prem products. i.e. Customer owns EPM can I sell them Patch?

Yes, provided the cross-sold product is quoted and sold as a subscription license.

What are the premise products that are affected by the change?

As of Dec. 5, 2022, the products included are:

Ivanti Neurons for ITSM on-premises to Ivanti Neurons for ITSM cloud (including Enterprise with HR, Facilities, & PPM)
Ivanti Neurons for ITAM on-premises to Ivanti Neurons for ITAM cloud
Ivanti Neurons for GRC on premises to Ivanti Neurons for GRC cloud
Ivanti Endpoint Management – Mobile to Ivanti Neurons for MDM or Ivanti Neurons for UEM

If your question has not been covered in the FAQs listed, we encourage you to submit your question below.

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